Nicklaus Children's Pediatric Virtual Care

What can we help you with?

Best Practices & Technical Tips
for Patients

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For more information or technical support, please call or e-mail us at:

+1 (800) 811-9350

Getting Started

We provide convenient methods to connect with a clinician from Nicklaus Children's Hospital and participate in a Telehealth consultation, accessible via iOS, Android, or the web. Upon scheduling your appointment, you'll receive an email and/or SMS text message containing the link to join your Telehealth session.

Nicklaus Children's Pediatric Virtual Care offers a straightforward and smooth process for patients and clinicians to connect through video calls. This application utilizes Zoom for its calls, so it's necessary to have the Zoom app installed from the App Store or Google Play Store to begin your Telehealth consultation.



Nicklaus Children's Pediatric Virtual Care via SMS/Mobile Device

1 - Nicklaus Children's Pediatric Virtual Care via SMS/Mobile Device
2 - Enter the patient's date of birth as MMDD.
3 - Confirm your Appointment details
4 - Please wait for Clinician
5 - Click Wifi or Cellular Data to connect your audio
6 - Your Telehealth consult has begun
7 - End Meeting


Nicklaus Children's Pediatric Virtual Care via Email

1 - Add future appointment to calendar:
2 - Click on the link in your email.
3 - Enter the patient's date of birth as MMDD.
4 - Confirm your appointment details
5 - If you have Zoom installed, click on Launch Meeting.
6 - Please wait for Clinician
7 - You will be directed to the waiting room.
8 - Join with Computer Audio, or click on Phone Call and call in to the meeting.
9 - Your Telehealth consult has begun
10 - When finished, click on Leave and then click on Leave Meeting.